While people use visual communications today, video and other visual collaboration tools are limited to special occasions or circumstances for most users. Use of the OVCC framework and compliant services expands the benefits and increases the reach and everyday value of visual communications for enterprises, their employees, partners, customers and prospects.
Video value is proven in a wide range of business cases. OVCC services make visual communications more valuable and convenient by expanding users' reach outside company and network boundaries to enrich communications, open new relationships and offer new services and access.
Healthcare is primed for video and other collaboration tools. Patients in remote or underserved areas can access and receive diagnoses and care remotely, while others can reduce the time and expense of unnecessary in-person consultations. Clinicians can provide care from a distance, coordinate with expert and multidisciplinary teams, and oversee home health and chronic patient programs.
Financial services and Insurance
Service providers can leverage visual communications to bring teams together, strengthening relationships and closing more deals faster. Insurance providers can assess risk remotely. Geographically distributed offices can coordinate with remote branches to assure consistent customer satisfaction and contribute specialized expertise to clients remotely.
Visual communications enables manufacturing users to overcome geographic barriers and streamline processes. Video can connect the factory floor to an R&D lab and conference room in real time. It can accelerate design and development across sites, as well as identify and repair factory disruptions remotely without travel delays or costs. Supply chain and customer relationships are strengthened with regular, interactive communications.
Energy applications for video range from connecting regional offices to communicating with and overseeing far-flung sites. In emergencies, visual communications can accelerate effective incident response. Routine supply chain management and asset tracking are enriched with video and collaboration tools.
Visual communication value to public services and government is readily apparent in public safety situations. It allows multiple and cross-department teams (police, fire, public works) to monitor incidents and make decisions based on the same, real-time information. In routine settings, video and collaboration tools enable government agencies to deliver or provide access to more services with less money.
Distance learning benefits from visual communications. Remote students can share interactive discussions and research with teachers and fellow students, as well as access virtual resources. Schools and universities can increase curriculum content and stream or host lectures for their communities and partners. Education services ranging from training/continuations to routine registration and orientation are improved with video and visual collaboration services.
Professional service providers and their clients rely on trusted interaction. Video and other collaboration tools enable providers to consult directly with clients and expert colleagues more often to better serve clients and leverage the corporate knowledge base. Faceless audio calls cannot replace the decision-making trust video supports. Better collaboration leads to improved customer satisfaction, better decision-making and faster service delivery.
Strengthen supply chain processes - and customer and partner relationships - with reliable, effective communications. Global and regional trade and transport transactions require employees to communicate with each other and outside parties and reliable video improves communication. Videoconferencing can replace travel requirements - and associated time, costs and carbon emissions -- for driver debriefings and internal meetings.
Pharmaceutical and biotech companies move new products into the market quickly. Video enables companies to remotely observe clinical trials, speed up decision-making and facilitate project review. Reliable visual communications enable pharmaceutical, biotech, and medical companies to bring products to market more rapidly and efficiently.